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Bug 454529 - New case notification includes incorrect type and text
Summary: New case notification includes incorrect type and text
Alias: None
Product: JBoss Customer Support Portal
Classification: Retired
Component: Notifications
Version: 1.3.9
Hardware: All
OS: All
Target Milestone: ---
: ---
Assignee: JBoss CSP Bug Watch List
QA Contact:
Depends On:
TreeView+ depends on / blocked
Reported: 2008-07-08 21:37 UTC by Mike Amburn
Modified: 2009-02-09 20:35 UTC (History)
2 users (show)

Fixed In Version: MR8-CSP
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2009-01-30 20:44:07 UTC
Type: ---

Attachments (Terms of Use)

Description Mike Amburn 2008-07-08 21:37:54 UTC
This is in create case in the csp. Class is

per chat:
(11:56:13 AM) lmewshaw: in csp, when it creates a case, I'm seeing in the notifcation that that the status is ""Issue Registered"" but CSP seems to display that as ""New"" is it translating Issue Registered -> New ?
(12:03:49 PM) nlugert: lmewshaw no
(12:03:59 PM) nlugert: there is a flag on events 1,2,4,5 etc.
(12:04:06 PM) nlugert: 1 is events
(12:04:25 PM) nlugert: and I-T i believe sets ""Issue Registered"" as an event type 1
(12:04:35 PM) nlugert: errr, 1 is status change
(12:05:17 PM) fjm: event.setAction(""Issue Registered (Severity: "" + ticket.getSeverity() + "")"");
(12:05:29 PM) lmewshaw: i brought this up because i see in the technician notificatoin a notification that the status is Issue Registered
(12:05:38 PM) lmewshaw: it's the text - that's not actually a status
(12:05:54 PM) nlugert: but we must set the event type to status type
(12:06:06 PM) nlugert: should be comment type
(12:06:26 PM) nlugert: in the events table there is a type column
(12:06:41 PM) nlugert: with values like: 1 - status change, 2 comment, 3 attachment etc.
(12:06:53 PM) nlugert: so it's being set to type 1
(12:07:10 PM) nlugert: maybe should be comment type
(12:08:16 PM) fjm: event.setType(EventDAO.STATE_CHANGE_TYPE);
(12:08:19 PM) fjm: that's what it is now
(12:08:44 PM) nlugert: yep
(12:08:51 PM) nlugert: which is status type
(12:09:05 PM) lmewshaw: here's an example notification:
(12:09:06 PM) lmewshaw: New events have been added to your case frank teset hibernate 177363
(12:09:06 PM) lmewshaw:
(12:09:06 PM) lmewshaw: Status Change: Wed Jan 14 19:06:50 EST 1970 EST
(12:09:06 PM) lmewshaw: Issue Registered (Severity: 1)
(12:09:31 PM) nlugert: i thought I-T was doing that :)
(12:09:42 PM) lmewshaw: it is
(12:09:42 PM) nlugert: the customer won't get that, only the tech
(12:09:48 PM) lmewshaw: there's a status called ""Registered""
(12:09:53 PM) lmewshaw: that's what confused me
(12:10:00 PM) lmewshaw: Status with statusID=1 is ""Registered""
(12:10:17 PM) lmewshaw: It's one of the GSS standard statuses
(12:15:44 PM) lmewshaw: change 05/07/08 6:38:29 AM EDT - John Sanda status change:
(12:15:44 PM) lmewshaw: Issue Registered (Severity: 4) to 05/07/08 6:38:29 AM EDT - John Sanda issue created:
(12:15:44 PM) lmewshaw: Issue Created (Severity: 4)
(12:16:11 PM) lmewshaw: change ""status change"" to ""issue created""
(12:16:21 PM) lmewshaw: and change ""Issue Registered"" to 'Issue Created

Data relocated from Jira (JBNET-2330)

Comment 1 Frank Merenda 2008-09-02 19:20:28 UTC
This is in create case in the csp. Class is

change this:
event.setAction(""Issue Registered (Severity: "" + ticket.getSeverity() + "")"");

"Issue Created"

and change:


to whatever the event type is for "issue created" on new case

Comment 2 Nathan Lugert 2009-02-09 20:35:48 UTC
event.setAction("Issue Registered (Severity: " + ticket.getSeverity()")");

event.setAction("Issue Created (Severity: " + ticket.getSeverity() + ")");

Per Lee Mewshaws' instructions.

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