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Bug 454528 - Technicians should be notified of private events
Summary: Technicians should be notified of private events
Alias: None
Product: JBoss Customer Support Portal
Classification: Retired
Component: Notifications
Version: 1.3.9
Hardware: All
OS: All
Target Milestone: ---
: ---
Assignee: JBoss CSP Bug Watch List
QA Contact:
Depends On:
TreeView+ depends on / blocked
Reported: 2008-07-08 21:36 UTC by Mike Amburn
Modified: 2009-02-09 20:32 UTC (History)
1 user (show)

Fixed In Version: MR8-CSP
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2009-01-30 20:43:31 UTC
Type: ---

Attachments (Terms of Use)

Description Mike Amburn 2008-07-08 21:36:00 UTC
The first responder to a ticket becomes the SEG team owner. If a second technician responds to the ticket, then that technician becomes the owner for the product group. Suppose a third technician adds a private comment on the ticket. Both the SEG team owner and the product group owner should receive notifications.

Steps to reproduce:
1. Log into the CSP ( as a customer and create a case.
2. Open the case in I-T ( as technician 1 and make a public comment.
3. Verify that technician 1 becomes the SEG team owner of the ticket
4. Make a public comment as technician 2.
5. Verify that technician 2 becomes product group owner of the ticket.
6. Make a private comment as technician 3.
7. Verify that technicians 1 and 2 receive a notification of the comment made by technician 3.

Data relocated from Jira (JBNET-2332)

Comment 1 Nathan Lugert 2009-02-09 20:32:32 UTC
found a bug where ticket was null when trying to send private event email notification. Once I properly set the ticket, private event email notifications worked fine.

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