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Bug 451659 - Gatekeeper Service Breach Time Calculation Does Not Account For Weekend
Summary: Gatekeeper Service Breach Time Calculation Does Not Account For Weekend
Alias: None
Product: JBoss Customer Support Portal
Classification: Retired
Component: Gatekeeper
Version: 1.4
Hardware: All
OS: Linux
Target Milestone: ---
: ---
Assignee: JBoss CSP Bug Watch List
QA Contact:
Depends On:
TreeView+ depends on / blocked
Reported: 2008-06-16 14:58 UTC by Mike Millson
Modified: 2009-02-09 17:55 UTC (History)
1 user (show)

Fixed In Version: MR8-CSP
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2009-01-30 19:51:52 UTC
Type: ---

Attachments (Terms of Use)

Description Mike Millson 2008-06-16 14:58:33 UTC
Description of problem:
GE case #157956 was commented on by customer 06-14-2008 08:13pm EDT. Gatekeeper
set Service Breach Time to 06-14-2008 10:13pm EDT. This is not correct, sev 2
cases are 4 _business_ hours[1]. It looks like Gatekeeper is not accounting for
weekends in this case.


Comment 1 Nathan Lugert 2009-02-09 17:55:45 UTC
Gatekeeper does account for weekends if the response time is in business hours. If group has a special SLA like "2 hours" then weekends are counted.

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