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Bug 451137 - Received update notification after creating new case
Summary: Received update notification after creating new case
Alias: None
Product: JBoss Customer Support Portal
Classification: Retired
Component: Notifications
Version: 1.3.9
Hardware: All
OS: All
Target Milestone: ---
: ---
Assignee: JBoss CSP Bug Watch List
QA Contact:
Whiteboard: Completed Sprint #5
Depends On:
Blocks: 451141
TreeView+ depends on / blocked
Reported: 2008-06-12 22:48 UTC by Mike Amburn
Modified: 2008-08-20 16:21 UTC (History)
1 user (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2008-08-20 16:21:36 UTC
Type: ---

Attachments (Terms of Use)

Description Mike Amburn 2008-06-12 22:48:37 UTC
created a case and immediately got a "your case was updated" email.

in qa I created a case. I got the thank you eamil, immediately followed by the
"your case has been updated" email..
There was no activity on the case.

Check if case status is new. If so, don't send out customer emails.

Was sent out 1 minute after case was entered during the GK run.

Comment 1 Nathan Lugert 2008-06-16 11:23:17 UTC
This only happened when the case was created through the CSP with an employee
user. I have changed the code to check to see if the case creator is an employee
and if so, do not send the "Your case has been updated" email

Comment 2 Nathan Lugert 2008-06-16 11:24:09 UTC
To Test:
1. Create a case in the CSP with a Red Hat login.
2. Insure you do not receive a new email saying "your case has been updated"

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