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Bug 156279 - RTF files display as blank documents
Summary: RTF files display as blank documents
Alias: None
Product: Red Hat Enterprise Linux 3
Classification: Red Hat
Version: 3.0
Hardware: i386
OS: Linux
Target Milestone: ---
Assignee: Dan Williams
QA Contact:
Depends On:
Blocks: 156320 164274
TreeView+ depends on / blocked
Reported: 2005-04-28 16:21 UTC by Stuart Winter
Modified: 2007-11-30 22:07 UTC (History)
1 user (show)

Fixed In Version: RHBA-2005-650
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2005-09-28 15:36:29 UTC
Target Upstream Version:

Attachments (Terms of Use)

System ID Priority Status Summary Last Updated 48600 None None None Never
Red Hat Product Errata RHBA-2005:650 qe-ready SHIPPED_LIVE bug fix update 2005-09-28 04:00:00 UTC

Description Stuart Winter 2005-04-28 16:21:23 UTC
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.7) Gecko/20050414 Firefox/1.0.3

Description of problem:

I up2dated a RHEL3 box which installed the above.
Open Office now displays RTF files as blank documents.

I have reverted to the Open Office from RHEL3-U4 and the document contents are once again visible.

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1.Install this new version of open office
2.Load an RTF file (I can provide you with some if necessary)
3.See a blank document.

Actual Results:  Blank document.
The file properties inside Open Office reports that it is an RTF file and displays its file size correctly.

Expected Results:  See the document's contents.

Additional info:

This is a serious problem - especially for our sales people who use RTF a lot!

Comment 1 Caolan McNamara 2005-04-29 07:25:37 UTC
This doesn't sound good.

Comment 3 Dan Williams 2005-04-29 15:52:38 UTC
Stuart:  could you attach an RTF or forward it if necessary?

Comment 5 Dan Williams 2005-04-29 16:23:44 UTC

Using RHEL3 U4 and OOo version 1.1.2-24.2.0.EL3, I tried to open this file:

It opens correctly, not blank.  Can you confirm that, and also attach your blank
document to this issue or email it to me directly?

Comment 6 Dan Williams 2005-04-29 16:41:54 UTC
caolan: The test doc from Stuart actually doesn't display in 2.0 either
(1.9.93-1).  Seems to be a > 1.1.0 problem, any chance you could take a look as
well?  Just forwarded it to you.

Comment 7 Caolan McNamara 2005-05-03 09:56:36 UTC
Submitted a fix for 2.0 as ooo#48600#

Comment 10 Dan Williams 2005-05-04 21:07:35 UTC
Fix integrated to pkgcvs, building RHEL4 test packages.

Comment 15 Dan Williams 2005-07-21 13:32:52 UTC
Confirmed fixed with

Comment 17 Stuart Winter 2005-08-24 09:28:56 UTC

Is it possible to have even a test version of openoffice?
This user is now on RHEL4 and still has this problem.


Comment 18 Dan Williams 2005-08-24 13:27:53 UTC
stuart -

Comment 20 Red Hat Bugzilla 2005-09-28 15:36:30 UTC
An advisory has been issued which should help the problem
described in this bug report. This report is therefore being
closed with a resolution of ERRATA. For more information
on the solution and/or where to find the updated files,
please follow the link below. You may reopen this bug report
if the solution does not work for you.

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