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Bug 1518075 - [prod] Error will occur if add an VAT number before confirming the subscription
Summary: [prod] Error will occur if add an VAT number before confirming the subscription
Alias: None
Product: OpenShift Online
Classification: Red Hat
Component: Accounts and Billing
Version: 3.x
Hardware: Unspecified
OS: Unspecified
Target Milestone: ---
: ---
Assignee: Abhishek Gupta
QA Contact: Bing Li
Depends On:
TreeView+ depends on / blocked
Reported: 2017-11-28 07:25 UTC by Bing Li
Modified: 2017-11-28 07:49 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Last Closed: 2017-11-28 07:49:31 UTC
Target Upstream Version:

Attachments (Terms of Use)

Description Bing Li 2017-11-28 07:25:00 UTC
Description of problem:

If add a VAT number by going back the "Profile" page of step 3 before confirming the subscription, error will occur on step 5 when confirming subscription.

Version-Release number of selected component (if applicable):
Online PROD

How reproducible:

Steps to Reproduce:

1. Sign up a Redhat account;

2. Try to sign up a Pro plan, e.g. EU West (Ireland)

3. Save profile on step 3 with an EU country, e.g. Germany. But leave the "VAT Identification Number" empty;

4. Fill in a valid card number on step 4 and save;

5. On the confirm page of step 5, I noticed taxes were charged. I wanted to use my VAT number and went back to the step 3: "Profile":

6. Fill in a valid VAT number and save;

7. Click "Keep Existing" on step 4: "Payment Method";

8. On the confirm page of step 5, no tax will be charged. Then click "Confirm Subscription" button.

Actual results:
8. Error page will occur after clicking "Confirm Subscription" button. But I was charged actually for the Pro plan, and I can't log in openshift web console. 

The error page shows:
We're sorry, but something went wrong.

If the problem persists, reach out to us at

Expected results:
8. Subscription should be confirmed normally.

Additional info:
Can't reproduce this issue on online-int.

Comment 1 Bing Li 2017-11-28 07:49:31 UTC
Sorry, I made a mistake. This error was caused because of no enough money in my card (Payment was charged in EUR not USD).

Sorry for the noise.

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