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Bug 1512578 - Middleware Provider Authentication status is HTML when Provider became unavailability
Summary: Middleware Provider Authentication status is HTML when Provider became unavai...
Alias: None
Product: Red Hat CloudForms Management Engine
Classification: Red Hat
Component: Providers
Version: 5.9.0
Hardware: Unspecified
OS: Unspecified
Target Milestone: GA
: cfme-future
Assignee: Mike Thompson
QA Contact: Matt Mahoney
Depends On:
TreeView+ depends on / blocked
Reported: 2017-11-13 15:08 UTC by Matt Mahoney
Modified: 2018-01-05 23:50 UTC (History)
6 users (show)

Fixed In Version:
Doc Type: If docs needed, set a value
Doc Text:
Clone Of:
Last Closed: 2018-01-04 15:35:46 UTC
Category: ---
Cloudforms Team: Middleware
Target Upstream Version:

Attachments (Terms of Use)
Screen Shot (deleted)
2017-11-13 15:08 UTC, Matt Mahoney
no flags Details
Nice Error message (deleted)
2017-11-15 16:05 UTC, Mike Thompson
no flags Details

Description Matt Mahoney 2017-11-13 15:08:21 UTC
Created attachment 1351589 [details]
Screen Shot

Description of problem:
The Middleware manager Authentication Status is HTML string, when it should be readable text description that the Middleware Provider became unavailable.

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1.Add Middleware Provider, and then Refresh items and relationships
2.Stop Middleware Provider service
3.Refresh Provider again
4.Note Authentication status text format

Actual results:
Error - <html> <head> <meta name="viewport" content="width=device-width, initial-scale=1"> <style type="text/css"> /*! * Bootstrap v3.3.5 ( * Copyright 2011-2015 Tw...

Expected results:
Readable text

Additional info:

Comment 2 Alissa 2017-11-13 15:28:47 UTC
Matt, is this middleware specific or happens with other provider types?

Comment 4 Dave Johnson 2017-11-13 16:43:50 UTC
Please assess the impact of this issue and update the severity accordingly.  Please refer to for a reminder on each severity's definition.

If it's something like a tracker bug where it doesn't matter, please set the severity to Low.

Comment 5 Alissa 2017-11-13 19:47:09 UTC
Mike, please see if this is a broader issue and happens in other providers too, or middleware specific. That will determine how/who to handle this. thank you.

Comment 6 Mike Thompson 2017-11-14 23:29:02 UTC
So assuming the step #2 means: kill the Hawkular server -- I don't get the HTML error but nicely formatted message not able to connect as expected.

miq version: master.20171113082405_46f5a537be
Cannot duplicate.

Comment 7 Mike Thompson 2017-11-15 16:05:41 UTC
Created attachment 1352712 [details]
Nice Error message

Comment 8 Matt Mahoney 2017-11-16 12:40:19 UTC
Appropriate Severity has been set.

Comment 9 Matt Mahoney 2017-11-16 12:47:44 UTC
Reproduced the issue again. 

1) Openshift: Scaled Middleware Manager pod down to 0
2) In CFME, Middleware Provider Refresh

Error - Less Than A Minute Ago
<html> <head> <meta name="viewport" content="width=device-width, initial-scale=1"> <style type="text/css"> ...

Middleware Manager: DR2

Comment 10 Alissa 2017-12-12 10:41:21 UTC
no reason to include this in 5.9. moving it back to next version.

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