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Bug 1066593 - rhsm-debug system hits a 500 error getting the subscriptions.json against stage candlepin
Summary: rhsm-debug system hits a 500 error getting the subscriptions.json against sta...
Alias: None
Product: Red Hat Enterprise Linux 7
Classification: Red Hat
Component: subscription-manager
Version: 7.0
Hardware: Unspecified
OS: Unspecified
Target Milestone: rc
: 7.1
Assignee: William Poteat
QA Contact: John Sefler
Depends On:
Blocks: rhsm-rhel71
TreeView+ depends on / blocked
Reported: 2014-02-18 16:55 UTC by John Sefler
Modified: 2014-05-01 19:36 UTC (History)
1 user (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2014-05-01 19:36:28 UTC
Target Upstream Version:

Attachments (Terms of Use)

Description John Sefler 2014-02-18 16:55:47 UTC
Description of problem:
When running the rhsm-debug system tool, one of the debugging files collected is subscriptions.json which is retrieved from a candlepin API call to /subscription/owners/{owner}/subscriptions

When run against stage (and probably production), rhsm.log reports a 500 error followed by a WARNING that Server does not allow retrieval of subscriptions by owner.

Version-Release number of selected component (if applicable):
[root@jsefler-7 ~]# subscription-manager version
server type: Red Hat Subscription Management
subscription management server: Unknown
subscription-manager: 1.10.14-1.git.5.aba8a66.el7
python-rhsm: 1.10.12-1.git.1.c60e119.el7

How reproducible:

Steps to Reproduce:
[root@jsefler-7 ~]# subscription-manager register rhel7beta
The system has been registered with ID: 1f747171-c029-4d71-a378-8900bd1e95e6 
[root@jsefler-7 ~]# rhsm-debug system --no-archive --sos 
Wrote: /tmp/rhsm-debug-system-20140218-884751
[root@jsefler-7 ~]# ls -l /tmp/rhsm-debug-system-20140218-884751/
total 112
-rw-r--r--. 1 root root 10040 Feb 18 11:49 compliance.json
-rw-r--r--. 1 root root 25019 Feb 18 11:49 consumer.json
-rw-r--r--. 1 root root     2 Feb 18 11:49 entitlements.json
-rw-r--r--. 1 root root 62758 Feb 18 11:49 pools.json
-rw-r--r--. 1 root root   214 Feb 18 11:49 version.json
[root@jsefler-7 ~]# 

EXPECTED: the list of rhsm-debug json files should include subscriptions.json

[root@jsefler-7 ~]# tail -f /var/log/rhsm/rhsm.log
2014-02-18 11:49:53,501 [DEBUG] rhsm-debug - Making request: GET /subscription/owners/7074055/subscriptions
2014-02-18 11:49:54,018 [DEBUG] rhsm-debug - Response: status=500
2014-02-18 11:49:54,020 [ERROR] rhsm-debug - Response: 500
2014-02-18 11:49:54,021 [ERROR] rhsm-debug - JSON parsing error: Expecting value: line 1 column 1 (char 0)
2014-02-18 11:49:54,021 [WARNING] rhsm-debug - Server does not allow retrieval of subscriptions by owner.

Comment 1 John Sefler 2014-02-18 16:59:56 UTC
This scenario is actually handled gracefully and is probably working as designed. Seeking confirmation from the dev team.  If true, move bug to CLOSED NOTABUG

Comment 2 Bryan Kearney 2014-03-19 20:52:59 UTC
Moving bugs from 7.0 to 7.1

Comment 4 William Poteat 2014-05-01 19:36:28 UTC
Whitelist added for stage.

Proper handling of system that blocks subscription query access.

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