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Bug 454736

Summary: Kill duplicate emails for closed case and close case change status
Product: [Retired] JBoss Customer Support Portal Reporter: Mike Amburn <mamburn>
Component: NotificationsAssignee: JBoss CSP Bug Watch List <csp-bugs-watch>
Severity: high Docs Contact:
Priority: medium    
Version: 1.3.8CC: fmerenda
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OS: All   
Fixed In Version: Doc Type: Bug Fix
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Last Closed: 2008-08-20 20:14:53 UTC Type: ---
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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Description Mike Amburn 2008-07-09 21:20:02 UTC
(from lmewshaw)

kill duplicate emails for closed case and close case change status.

I *THINK* we are sending out "close case" emails, and then also sending out a "changed status to closed" email notification when cases are closed.

Please research this to see if this is happening, and if so, please don't send out both.
Find out if we should just kill the "closed case" email. Since some cases change from pending closure to closed, and we do want to keep sending out those emails.

Data relocated from Jira (JBNET-2119)