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Bug 454713

Summary: (RFE) Update notifications to Red Hat JBoss associates
Product: [Retired] JBoss Customer Support Portal Reporter: Mike Amburn <mamburn>
Component: NotificationsAssignee: JBoss CSP Bug Watch List <csp-bugs-watch>
Status: CLOSED CURRENTRELEASE QA Contact:
Severity: medium Docs Contact:
Priority: high    
Version: 1.3.8CC: fmerenda, nlugert
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: All   
Whiteboard:
Fixed In Version: MR8-CSP Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2009-01-30 20:37:01 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---
Bug Depends On:    
Bug Blocks: 457070    

Description Mike Amburn 2008-07-09 20:51:45 UTC
Notifications to Red Hat JBoss Associates -------------------------------------------------------------

When a customer opens a new case the following email notification should be sent: -------------------------------------------------------------

From: no-reply@redhat.com
To: [I-T user's email address]
Subject: [I-T group]-[tid] : A New Case - [case summary]

Case Url: [link to case]
Case Number: [tid]
Severity: [case severity]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who opened the case]
Case Company: [company name]
Contact Phone: [contact phone of person who opened case]
Customer Email: [email address of person who opened case]
Product Selected: [product]
Version Selected: [version]
Module Selected: [module]
Case Summary: [case summary]
Case Description: [Full case description] 

-------------------------------------------------------------

When a customer makes a comment the following email should be sent:
-------------------------------------------------------------

From: no-reply@redhat.com
To: [I-T user's email address]
Subject: [I-T group]-[tid] : Customer Comment - [case summary]

Case Url: [link to case]
Case Number: [tid]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who made this comment]
Comment: [case comment here]
Severity: [case severity]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who opened the case]
Case Company: [company name]
Contact Phone: [contact phone of person who made this comment]
Customer Email: [email address of person who made this comment]
Product Selected: [product]
Version Selected: [version]
Module Selected: [module]
Case Summary: [case summary]

-------------------------------------------------------------

When a customer makes an attachment the following email should be sent: -------------------------------------------------------------
From: no-reply@redhat.com
To: [I-T user's email address]
Subject: [I-T group]-[tid] : Customer Attachment - [case summary]
Body: Case Url: [link to case]
Case Number: [tid]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who uploaded attachment]
Attachment Name: [filename of attachment]
Attachment Url: [link to attachment]
Severity: [case severity]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who uploaded attachment]
Case Company: [company name]
Contact Phone: [contact phone of person who uploaded attachment]
Customer Email: [email address of person uploaded attachment]
Product Selected: [product]
Version Selected: [version]
Module Selected: [module]
Case Summary: [case summary] [end of message]

----
Data relocated from Jira (JBNET-2240)

Comment 1 Nathan Lugert 2008-08-28 15:07:10 UTC
*** Bug 454552 has been marked as a duplicate of this bug. ***

Comment 2 Nathan Lugert 2009-02-09 21:10:17 UTC
Modified template to match requested emails.