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Bug 454528

Summary: Technicians should be notified of private events
Product: [Retired] JBoss Customer Support Portal Reporter: Mike Amburn <mamburn>
Component: NotificationsAssignee: JBoss CSP Bug Watch List <csp-bugs-watch>
Severity: medium Docs Contact:
Priority: medium    
Version: 1.3.9CC: nlugert
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: All   
Fixed In Version: MR8-CSP Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2009-01-30 20:43:31 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Mike Amburn 2008-07-08 21:36:00 UTC
The first responder to a ticket becomes the SEG team owner. If a second technician responds to the ticket, then that technician becomes the owner for the product group. Suppose a third technician adds a private comment on the ticket. Both the SEG team owner and the product group owner should receive notifications.

Steps to reproduce:
1. Log into the CSP ( as a customer and create a case.
2. Open the case in I-T ( as technician 1 and make a public comment.
3. Verify that technician 1 becomes the SEG team owner of the ticket
4. Make a public comment as technician 2.
5. Verify that technician 2 becomes product group owner of the ticket.
6. Make a private comment as technician 3.
7. Verify that technicians 1 and 2 receive a notification of the comment made by technician 3.

Data relocated from Jira (JBNET-2332)

Comment 1 Nathan Lugert 2009-02-09 20:32:32 UTC
found a bug where ticket was null when trying to send private event email notification. Once I properly set the ticket, private event email notifications worked fine.