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Bug 454503

Summary: Rewrite or remove "New Events" group view column code
Product: [Retired] Issue-Tracker Reporter: Gary Case <gcase>
Component: User InterfaceAssignee: Issue-Tracker Bug Watch List <issuetracker-bugs-watch>
Status: NEW --- QA Contact:
Severity: medium Docs Contact:
Priority: medium    
Version: 4.6   
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Hardware: All   
OS: Linux   
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Description Gary Case 2008-07-08 20:56:59 UTC
Description of problem:
Group views can be modified to display a column called New Events. This column
shows the number of updates a ticket has received since the last time the
current user viewed it. The current implementation of this code is too
computationally intensive, resulting in timeouts/proxy errors if the column is
selected for display.

Version-Release number of selected component (if applicable):


How reproducible:
Every time.

Steps to Reproduce:
1. Log in to Issue Tracker
2. Alter a group view to include the New Events column.
3. Attempt to save the view
  
Actual results:
Timeout or proxy server error.

Expected results:
Group view with New Events column present.

Additional info:

Comment 1 Gary Case 2008-07-08 22:56:58 UTC
I also just discovered that public and private entries are counted regardless of
account type (internal or external account). This leads to new ticket entries
that cannot be cleared out of the New column by external accounts. If we decide
to fix this column, we should rewrite the code to not count private updates when
a non-RH account is viewing tickets.