Note: This is a beta release of Red Hat Bugzilla 5.0. The data contained within is a snapshot of the live data so any changes you make will not be reflected in the production Bugzilla. Also email is disabled so feel free to test any aspect of the site that you want. File any problems you find or give feedback here.

Bug 162729

Summary: cannot update demo RHEL4 installation
Product: Red Hat Enterprise Linux 4 Reporter: niradj selvam <echineko>
Component: up2dateAssignee: Miroslav Suchý <msuchy>
Status: CLOSED NOTABUG QA Contact: Ken Reilly <kreilly>
Severity: high Docs Contact:
Priority: medium    
Version: 4.0CC: msuchy, shillman
Target Milestone: ---   
Target Release: ---   
Hardware: i386   
OS: Linux   
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2010-04-09 09:25:44 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description niradj selvam 2005-07-08 03:01:02 UTC
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.5) Gecko/20041215 Firefox/1.0 Red Hat/1.0-12.EL4

Description of problem:
i'm totally new to linux, and decided to give the 30 day trial a go. i registered at the redhat site, downloaded RHEL 4 ES and got it running and set up fine. but then i realised that my current memory wasnt sufficient when i tried getting oracle 10g running. so i added some extra RAM, and reformatted the pc, so that i could do a fresh install of both linux and oracle. but now when i try to update(using up2date) it says that i've already used up my system entitlement, and cannot update, when its just the same machine with extra memory. both times when i installed RHEL4 i provided my username, password and also system information during the install process. i cant do anything right now, with the way my pc is. am i in violation of the demo license by reinstalling it on the same  machine?

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1.register for 30 day demo, download and install RHEL 4
2.make sure username, password and system details are provided during the install
3.change hardware component and reinstall RHEL 4
4.attempt to update system using up2date

Additional info:

this is the actual error message:

Error Message:
    Service not enabled for system profile: "echibot"
Error Class Code: 31
Error Class Info: 
     This system does not have a valid entitlement for Red Hat Network.
     Please visit
     or login at, and from the "Systems" tab,
     select "System Entitlements" to enable RHN service for this system.
     An error has occurred while processing your request. If this problem
     persists please enter a bug report at
     If you choose to submit the bug report, please be sure to include
     details of what you were trying to do when this error occurred and
     details on how to reproduce this problem.

Comment 1 Suzanne Hillman 2005-07-08 14:30:09 UTC
You will need to go to the entitlement page and remove the system that's already
there in order to reuse it.

To do this, go to, log in, click on the 'Systems' tab in
the menu at the top of the page, click on your machine, then click "delete system".

Once the deletion has completed, you should then be able to use that entitlement
for your reinstalled machine.