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Bug 155475

Summary: Installer does not detect/load USB External Hard Drive
Product: Red Hat Enterprise Linux 3 Reporter: Rachel Landsberger <landsbergerr>
Component: anacondaAssignee: Anaconda Maintenance Team <anaconda-maint-list>
Status: CLOSED WONTFIX QA Contact: Mike McLean <mikem>
Severity: medium Docs Contact:
Priority: medium    
Version: 3.0   
Target Milestone: ---   
Target Release: ---   
Hardware: i386   
OS: Linux   
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2005-04-21 15:43:16 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:

Description Rachel Landsberger 2005-04-20 18:41:30 UTC
From Bugzilla Helper:
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Description of problem:
I have a Panasonic Toughbook CF-19 that has an internal HD and an external USB HD.
The Installer program is not detecting/loading my USB External Hard Drive so I am unable to partition it using Disk Druid. Only the Internal Hard Drive is recognized.

I submitted a Service Request and I was told this is likely becasue "it could be the usb controller not being initialized with the installer kernel due to that particular kernel only loading the bare minimum modules for install." They also suggested I submit a bug report to bugzilla.

Version-Release number of selected component (if applicable):
RHEL ES 3.0 Update 3 or 4

How reproducible:

Steps to Reproduce:
1. Connect External USB Hard Drive to USB 2.0 port.
2. Insert CD1 from RHEL ES 3.0 Update 3 or 4
3. Start anaconda installer. Progress through graphical installer until you reach Disk Druid.

Actual Results:  The External USB HD is not recognized so I cannot partition it.

Expected Results:  I would expect to see the External USB Hard Drive so I can parition it.

Additional info:

Comment 1 Jeremy Katz 2005-04-21 15:43:16 UTC
We do not support installs to USB hard drives.