|Summary:||Please add info to the FAQ about how to re-open a bug report|
|Component:||Bugzilla General||Assignee:||David Lawrence <dkl>|
|Status:||CLOSED CURRENTRELEASE||QA Contact:|
|Fixed In Version:||Doc Type:||Bug Fix|
|Doc Text:||Story Points:||---|
|Last Closed:||1999-11-19 22:42:04 UTC||Type:||---|
|oVirt Team:||---||RHEL 7.3 requirements from Atomic Host:|
|Cloudforms Team:||---||Target Upstream Version:|
Description jve 1999-03-15 08:09:54 UTC
I had found a solution to a bug report that was previously closed as WORKSFORME. But I couldn't see how to re-open it. Is this because I was not the original reporter? Is it even possible for someone other than the original reporter to re-open a bug? How about explaining this in the FAQ? Also, I think it would help to have a link to the FAQ at the top of all pages returned by bugzilla so one does not have to hunt around for it. Maybe add to the end of the "This is Bugzilla" paragraph - "... or see the |FAQ|."
Comment 1 Need Real Name 1999-03-25 16:35:59 UTC
Good point -- one of the previously undocumented features is that a resolved bug that has a comment added should be automagically re-opened. Please try adding a comment to the bug in question, and verify this. If it doesn't work I'll look into it, fix it, and add it to the FAQ. ------- Email Received From John Van Essen <firstname.lastname@example.org> 03/26/99 05:29 -------
Comment 2 Anonymous 1999-04-22 20:07:59 UTC
Has this been resolved? ------- Additional Comments From 10/18/99 19:41 ------- This has not been totally resolved yet... Posting a comment to a previously closed bug report does, indeed, re-open it. The 'reporter' apparently continues to be the original reporter, but I guess that's no biggie. Nothing has been added to the FAQ, yet. Perhaps something like: Q. Can a previously-closed bug report be re-opened? A. Yes - anyone (not just the original reporter) can re-open a bug report by posting a new comment to it. This comment should include new information affecting the resolution, such as how to consistently reproduce a bug or a more complete description of an unsolved problem.
Comment 3 jve 1999-10-18 23:57:59 UTC
Well, there's a little buglet... I composed my message without first logging in. When I tried to Commit, bugzilla then went to a login page, where I then logged in. My message then got posted by bugzilla, but without anything that identified who it was from (see this bug report page). So the login info doesn't get passed back to the message posting process when a delayed login is needed.
Comment 4 David Lawrence 1999-11-19 22:42:59 UTC
This has been reimplemented in the newer version of Bugzilla we are currently running. The default policy now is to only allow the original reporter, the assigned to person, and other privileged members to reopen a bug. But you can add a comment if you wish to a bug that has been closed and the reporter/assigned person will receive a message stating the comment and they can reopen it if needed. We may change this policy in the future if it causes to many problems. As for the adding of a comment with out login name being added that should be fixed now.